Frequently Asked Questions
1. How can I place an order with you?
Ordering is very simple. Just visit our website www.smokeyyard.co.uk add your favourite products to the cart, proceed to secure online checkout, and you’re done!
2. Will I receive an order confirmation?
Yes, absolutely! After placing your order, you will receive an email notification confirming that your order has been received. We also recommend checking your spam folder, as the email may occasionally end up there.
3. How do you ship the parcels?
We ship parcels via DHL courier using the Next Day Delivery Service. Please note that this service applies from the moment the parcel is dispatched, not from the day the order is placed.
After receiving your order, we first process and prepare it for dispatch. Once it is ready, you will receive an email notification from us, followed by another notification from DHL once the parcel has been collected at their depot. We hand over parcels to DHL in the evening to help shorten the overall delivery time. From the moment DHL takes possession of the parcel, delivery typically takes 24–48 hours, depending on your location.
4. Will I receive delivery information?
Yes, of course! Once your order has been processed and prepared for dispatch to the DHL depot, you will receive an email notification with a tracking number. When the parcel is out for delivery, you will receive another email with the estimated delivery time. You can also provide delivery instructions for the courier, such as where to leave the parcel if you are not at home.
5. Where do you deliver to and what are the shipping costs?
In principle, we can deliver your order almost anywhere. Currently, we ship throughout the United Kingdom (England, Wales, Jersey, Isle of Man, Northern Ireland, and Scotland). If you are interested in delivery outside these areas, please contact us at contact@smokeyyard.co.uk.
Below you will also find a table and map showing the shipping costs.
6. How long does delivery take from the moment the order is received?
We aim to keep all products in stock and minimise waiting times. Parcels are currently dispatched between Monday and Wednesday, depending on the number of orders received. For this reason, the dispatch time from the moment your order is received may take up to 10 working days. Once your order has been processed, you will receive an email notification.
7. How do you ship fresh (raw) products?
Fresh (raw) products are shipped only during the cooler months, from late autumn to early spring, when temperatures are not too high. Currently, the raw products we ship include blood sausages and fresh sausages, which are pre-frozen before dispatch to ensure they remain safe during transit.
These products are packed in special insulated packaging, and when necessary, we also include cooling packs. When packed this way, the products remain chilled for approximately 48 hours during delivery.